Step up to the next level.
Get our 12-week Hospitality Business Management course AT NO COST.
Get our 12-week Hospitality Business Management course AT NO COST.
Employers: Help your employees step up.
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Stepping up to a higher position in a hospitality career takes the right attitude, natural people skills, a strong work ethic…and the right training. Now, employees can get that training AT NO COST.
Our 12-week Hospitality Business Management Certificate program teaches hospitality workers these key business skills:
Our 12-week Hospitality Business Management Certificate program teaches hospitality workers these key business skills:
- Financial management
- Creating the optimal guest experience
- Building and leading a team
- Handling conflict
- Food safety & responsible alcohol service
- Mental health and employment engagement
The Hospitality Training Institute of Michigan is offering this course (a $2,500 value) AT NO COST for 2,000 registrants.
Step-by-step details of our 12-week program
The program consists of both in-person and online instruction, following this week-to-week schedule:
Week 1:
Subject: Program Overview and Learning Objectives. Course syllabus overview with distribution of materials and login assignments.
Week 2:
Subject: Creating a Safe Environment for Your Team. Students will learn how to understand unconscious bias and prevent sexual harassment.
Week 3:
Subject: Managing Guest Experience. At the end of this week’s lesson, students will take the Guest Service Gold Exam to receive their Guest Service Gold certification.
Week 4:
Subject: Financial Management, Part One. Students will take a costing online course which will help them understand financial performance and how to control operational costs.
Week 5:
Subject: Financial Management, Part Two. Students will apply what they have learned in Week 4 by completing recipe costing exercises.
Week 6:
Subject: Financial Management, Part Three. Students will examine a Financial Management Case Study to deepen their understanding of financial skills.
Week 7:
Subject: Supervisory Skills. Students will learn about Handling Problems and Conflicts, Motivation and Team Building, and Staffing and Scheduling, aided by AHLEI workbooks.
Week 8:
Subject: Supervisory Skills. Students will continue to learn more about Staffing and Scheduling, as well as Improving Employee Performance, Effective Communication, and Time Management, aided by AHLEI workbooks.
Week 9:
Subject: Supervisory Skills. Students will learn about the Mental Health Ally Program and start preparing for their final exam.
Week 10:
Subject: Ensuring Guest Safety/Food Safety Education. At the end of this week’s lesson, students will take the ServSafe Manager Exam for certification.
Week 11:
Subject: Review. This week is devoted to reviewing the previous 10 weeks of instruction in preparation for the final exam.
Week 12:
Subject: Exam. On the final week, students will take the proctored Certified Hospitality Supervisor Exam.
Week 1:
Subject: Program Overview and Learning Objectives. Course syllabus overview with distribution of materials and login assignments.
Week 2:
Subject: Creating a Safe Environment for Your Team. Students will learn how to understand unconscious bias and prevent sexual harassment.
Week 3:
Subject: Managing Guest Experience. At the end of this week’s lesson, students will take the Guest Service Gold Exam to receive their Guest Service Gold certification.
Week 4:
Subject: Financial Management, Part One. Students will take a costing online course which will help them understand financial performance and how to control operational costs.
Week 5:
Subject: Financial Management, Part Two. Students will apply what they have learned in Week 4 by completing recipe costing exercises.
Week 6:
Subject: Financial Management, Part Three. Students will examine a Financial Management Case Study to deepen their understanding of financial skills.
Week 7:
Subject: Supervisory Skills. Students will learn about Handling Problems and Conflicts, Motivation and Team Building, and Staffing and Scheduling, aided by AHLEI workbooks.
Week 8:
Subject: Supervisory Skills. Students will continue to learn more about Staffing and Scheduling, as well as Improving Employee Performance, Effective Communication, and Time Management, aided by AHLEI workbooks.
Week 9:
Subject: Supervisory Skills. Students will learn about the Mental Health Ally Program and start preparing for their final exam.
Week 10:
Subject: Ensuring Guest Safety/Food Safety Education. At the end of this week’s lesson, students will take the ServSafe Manager Exam for certification.
Week 11:
Subject: Review. This week is devoted to reviewing the previous 10 weeks of instruction in preparation for the final exam.
Week 12:
Subject: Exam. On the final week, students will take the proctored Certified Hospitality Supervisor Exam.
This is an unprecedented opportunity for hospitality employees to maximize their potential. After they complete the course, they’ll have nationally recognized certifications and the skills to be effective leaders in Michigan’s hospitality industry.
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