Step up to the next level.
Get our 12-week Hospitality Business Management course AT NO COST.
Get our 12-week Hospitality Business Management course AT NO COST.
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Employers: Help your employees step up.
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Employees: Ready to step up?
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Stepping up to a higher position in a hospitality career takes the right attitude, natural people skills, a strong work ethic…and the right training. Now, employees can get that training AT NO COST.
Our 12-week Hospitality Business Management Certificate program teaches hospitality workers these key business skills:
Our 12-week Hospitality Business Management Certificate program teaches hospitality workers these key business skills:
- Financial management
- Creating the optimal guest experience
- Building and leading a team
- Handling conflict
- Food safety & responsible alcohol service
- Mental health and employment engagement
The Hospitality Training Institute of Michigan is offering this course (a $2,500 value) AT NO COST for 2,000 registrants.
Step-by-step details of our 12-week program
The program consists of both in-person and online instruction, following this week-to-week schedule:
Week 1:
Subject: Program Overview and Learning Objectives. Course syllabus overview with distribution of materials and login assignments.
Week 2:
Subject: Creating a Safe Environment for Your Team. Students will learn how to understand unconscious bias and prevent sexual harassment.
Week 3:
Subject: Managing Guest Experience. At the end of this week’s lesson, students will take the Guest Service Gold Exam to receive their Guest Service Gold certification.
Week 4:
Subject: Financial Management, Part One. Students will take a costing online course which will help them understand financial performance and how to control operational costs.
Week 5:
Subject: Financial Management, Part Two. Students will apply what they have learned in Week 4 by completing recipe costing exercises.
Week 6:
Subject: Financial Management, Part Three. Students will examine a Financial Management Case Study to deepen their understanding of financial skills.
Week 7:
Subject: Supervisory Skills. Students will learn about Handling Problems and Conflicts, Motivation and Team Building, and Staffing and Scheduling, aided by AHLEI workbooks.
Week 8:
Subject: Supervisory Skills. Students will continue to learn more about Staffing and Scheduling, as well as Improving Employee Performance, Effective Communication, and Time Management, aided by AHLEI workbooks.
Week 9:
Subject: Supervisory Skills. Students will learn about the Mental Health Ally Program and start preparing for their final exam.
Week 10:
Subject: Ensuring Guest Safety/Food Safety Education. At the end of this week’s lesson, students will take the ServSafe Manager Exam for certification.
Week 11:
Subject: Review. This week is devoted to reviewing the previous 10 weeks of instruction in preparation for the final exam.
Week 12:
Subject: Exam. On the final week, students will take the proctored Certified Hospitality Supervisor Exam.
Week 1:
Subject: Program Overview and Learning Objectives. Course syllabus overview with distribution of materials and login assignments.
Week 2:
Subject: Creating a Safe Environment for Your Team. Students will learn how to understand unconscious bias and prevent sexual harassment.
Week 3:
Subject: Managing Guest Experience. At the end of this week’s lesson, students will take the Guest Service Gold Exam to receive their Guest Service Gold certification.
Week 4:
Subject: Financial Management, Part One. Students will take a costing online course which will help them understand financial performance and how to control operational costs.
Week 5:
Subject: Financial Management, Part Two. Students will apply what they have learned in Week 4 by completing recipe costing exercises.
Week 6:
Subject: Financial Management, Part Three. Students will examine a Financial Management Case Study to deepen their understanding of financial skills.
Week 7:
Subject: Supervisory Skills. Students will learn about Handling Problems and Conflicts, Motivation and Team Building, and Staffing and Scheduling, aided by AHLEI workbooks.
Week 8:
Subject: Supervisory Skills. Students will continue to learn more about Staffing and Scheduling, as well as Improving Employee Performance, Effective Communication, and Time Management, aided by AHLEI workbooks.
Week 9:
Subject: Supervisory Skills. Students will learn about the Mental Health Ally Program and start preparing for their final exam.
Week 10:
Subject: Ensuring Guest Safety/Food Safety Education. At the end of this week’s lesson, students will take the ServSafe Manager Exam for certification.
Week 11:
Subject: Review. This week is devoted to reviewing the previous 10 weeks of instruction in preparation for the final exam.
Week 12:
Subject: Exam. On the final week, students will take the proctored Certified Hospitality Supervisor Exam.
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