Meet participating employer, Millennium Restaurant Group

Employer: Millennium Restaurant Group
Location: Kalamazoo, MI
Director of Sales: Michaleh Augustine
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As an employer, what benefits do you see for your employees completing the HTIM business management course?
We have seen many benefits from our employees that completed the class.  The employees have come out with multiple certifications that help further them in their career.  The employees always came to work asking more questions after they learned information in the course so they could better understand our business.  The employees used their knowledge from the course to apply to their jobs and set an example to other employees. 
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Can you share more about your business?
Millennium Restaurant Group was founded in 1999 in Kalamazoo, MI.  Over the years, we have continued to expand and grow throughout the greater Kalamazoo area.  We currently have seven restaurants, a catering division, and cafe in the Air Zoo Aerospace & Science Museum.  Millennium Restaurant Group has always been in the pursuit of delivering high quality experience to our customers.  We are devoted to continuing our tradition of excellence while always providing unique dining experiences for our community. 

Have you sent employees to the HTIM course? If so, how many?
Yes!  We sent more than 20 employees to the HTIM course.  We hope to send more in the future as our employees found the course very beneficial. 

How does your business benefit from employees completing the course?
Our business has benefited from the course based on the employees bringing their knowledge and education to their everyday jobs within our company.  They are sharing their education to better our business and share with other employees.  Also, the employees that have completed the course are asking more questions to better understand our business.  

What advice do you have for others in the hospitality industry who are looking for ways to step up in their career?
The world is an ever-changing environment.  We encourage others to continue their education through courses, certifications, or training.  The trends within the hospitality industry continue to change and it is important to understand the changes as well as adapt to them.  Our employees truly appreciate the continued training we provide to help further their career and experience.  

What advice do you have for other hospitality businesses who want to help employees improve their skills?
Our employees have enjoyed and benefited from the continued training we offer.  The continued training has resulted in our company improving as a whole. 

​Ready to help your employees step up?
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