How will this help you step up in your career?
This course is a great resume builder and has also taught me a lot on how to deal with the not so intuitive aspects of my job. Anyone will tell you that the service industry is a people industry first and foremost. If you can't handle certain situations correctly with guests or employees, it could make or break your business. What advice do you have for others in the hospitality industry who are looking for ways to grow their career? I would say to expose yourself to as many jobs as possible early in the industry. I started working in the industry when I was 16 as a bus boy and have done nearly every job in the restaurant since then. This has allowed me to see problems from all angles and to see issues from my employee's point of view. This course provided supplemental material and other material provided by the instructor that can be used for just about any situation, whether it's best hiring practices, or being more conscious about your food cost. What was your favorite part of the HTIM business management course? My favorite part was taking the class with my fellow manager. We implemented changes at our location and applied our knowledge to better ourselves and the processes we have at HopCat. How long have you been working in the industry? I have been in the industry for 13 years. Can you share more background on your current role? As the assistant general manager, I handle the hiring and training process here at my store. I also help with booking events and community work with MSU and in the Lansing area. What was your first job in hospitality? How did you get into this industry? My first job was as a host/busboy at Texas Roadhouse back in my hometown of Rockford, Illinois. Interesting and fun fact: I lived in Denver for a few years where I worked under a highly acclaimed chef who was nominated for a James Beard Award during the first year of the restaurant's opening. Comments are closed.
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